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Know your reason for service.

If you are making an online appointment then give some details of what you want fixed(brand, model, serial #) what it is doing or not doing and not working is not the answer to that, and urgency of you situation. Research response rates from companies and research reviews of customers. If you call in make sure that this information is available as well, if possible. This will make your experience go much more smoothly.

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The customers I want to keep.

You may be thinking all customers are worth keeping but I bet to differ. There are customers that only cost you money and time. For...

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