Know your reason for service.
If you are making an online appointment then give some details of what you want fixed(brand, model, serial #) what it is doing or not doing and not working is not the answer to that, and urgency of you situation. Research response rates from companies and research reviews of customers. If you call in make […]
Senior Discounts are more than appreciation.
You remember the time when grandma finally showed you her recipe or Grampa explained his medals from the military and why he really got thdm? A senior discount for the services and goods provided is a thank you to seniors for paving the way. Why should they work for retirement only to get less money […]
The customers I want to keep.
You may be thinking all customers are worth keeping but I bet to differ. There are customers that only cost you money and time. For example, you have something you’ve never worked on before and then parts aren’t available or it’s had 2 or more people already do some shot work on it, or they […]
How to be prepared for a service call because time is money.
Being prepared for a service call is something I would say happens maybe 20% of the time with my customers. Even with the best intentions, Unprepared customers can add waisted time, and costto their scheduled repairs. Let’s try to save money and time: I am going to give you ways to be prepared, answer questions […]
Vent Cleaning is imperative for multiple reasons
I know it’s a topic that I’ve spoken of before, but this entire screen was filled with lint about 1/2 inch thick. Now there is the obvious outcome of taking too long to dry and not getting hot enough. But let’s dig in deeper. This is, first and foremost a fire hazard and should have […]